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PRIVACY POLICY

Last Updated: December 30, 2025

Zivero ("we," "us," or "our") operates the Zivero mobile application and the Zivero business web platform (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

This policy applies to:

  • Consumer Users: Individuals who use the Zivero mobile app to discover and redeem deals
  • Business Users: Business owners and staff who use the Zivero web platform to create and manage deals

By using Zivero, you agree to the collection and use of information in accordance with this policy.

SECTION A: INFORMATION WE COLLECT

1. CONSUMER USERS (Mobile App)

1.1 Personal Identity Information

When you create an account, we collect:

  • Full Name (First and Last Name)
  • Nickname (publicly visible on reviews)
  • Email Address (used as unique identifier)
  • Phone Number (for verification purposes)
  • Gender
  • Date of Birth (for age restriction verification)
  • Avatar/Profile Picture (optional)

1.2 Location Data

  • Home City: Stored in your profile, either detected during signup or manually selected
  • GPS Coordinates: Used to detect your city during signup and in real-time to filter nearby deals within your selected radius (up to 100km). If enabled, GPS may also be used for background location alerts.

1.3 Preferences

  • Interests: Categories and subcategories you select
  • Notification Settings: Preferences for New Deals alerts, Expiry reminders, and Quiet Hours
  • Search Radius: Your preferred distance setting (1km to 100km)

1.4 Behavioral and Usage Data

  • Views: When you open a deal details screen
  • Clicks: When you tap "Call," "Maps," or "Website" on a business profile
  • Saves: Deals you add to your Wallet/Favorites
  • Redemptions: When you activate and scan a coupon
  • Reviews: Ratings and comments you leave for businesses

1.5 Device and Technical Information

  • Device type and model
  • Operating system version
  • App version
  • Device identifiers (for analytics and security)
  • Crash logs and performance data

2. BUSINESS USERS (Web Platform)

2.1 Representative / Account Data

  • Full Name (First and Last Name) of the business owner or manager
  • Business Email (used for login and notifications)
  • Phone Number
  • Role (for internal permission management)

2.2 Business Entity Information

  • Legal Name: Official registered company name
  • Brand Name: Public-facing name displayed to consumers
  • VAT / Registration Number: Tax ID for invoicing and legal verification
  • Legal Entity Type (e.g., LLC, Sole Proprietorship)
  • Website URL
  • Social Media Links (Instagram, Facebook, etc.)

2.3 Location and Operations

  • Headquarters Address: Street address, city, postal code, and country
  • GPS Coordinates: Latitude/Longitude for map display
  • Operating Hours: Opening and closing times for each day of the week

2.4 Financial Data

  • Billing Information: Payment and invoice history (payments processed via Stripe; we store transaction references only, not full payment card details)
  • Credit Balance: Current balance of Deal Credits or prepaid funds

2.5 Content and Staff

  • Deal Content: Images, descriptions, terms, and conditions for coupons you create
  • Staff Members: Names and email addresses of staff authorized to scan coupons

3. INFORMATION COLLECTED AUTOMATICALLY (All Users)

When you access our Services, we automatically collect:

  • IP address
  • Browser type and version (web platform)
  • Pages visited and features used
  • Date and time of access
  • Referring URLs
  • Crash reports and error logs

SECTION B: HOW WE USE YOUR INFORMATION

1. FOR CONSUMER USERS

  • Account Management: Create and maintain your account, verify identity, provide support
  • Service Delivery: Display relevant deals based on location, interests, and preferences
  • Personalization: Customize your experience with tailored content
  • Communication: Send notifications about new deals, expiring offers, and service updates
  • Analytics: Understand usage patterns to improve our Services

2. FOR BUSINESS USERS

  • Account Management: Create and maintain your business account, verify identity
  • Service Delivery: Enable you to create, publish, and manage deals
  • Analytics and Reporting: Provide performance metrics on your deals (views, saves, redemptions)
  • Billing: Process payments, generate invoices, manage credit balances
  • Communication: Send notifications about account activity, billing, and platform updates
  • Staff Management: Allow authorized staff to scan and validate coupons

3. FOR ALL USERS

  • Security: Detect and prevent fraud, abuse, and unauthorized access
  • Legal Compliance: Comply with applicable laws, regulations, and legal processes
  • Service Improvement: Analyze usage to improve features and user experience

SECTION C: HOW WE SHARE YOUR INFORMATION

1. BETWEEN CONSUMERS AND BUSINESSES

When a consumer redeems a deal or leaves a review:

  • Businesses receive: Consumer's nickname, redemption confirmation, review content and rating
  • Consumers receive: Business name, location, contact information, and deal details

2. AGGREGATED ANALYTICS

We provide businesses with anonymized, aggregated data about their deals:

  • Total views, clicks, saves, and redemptions
  • General demographic trends (no individual identification)

3. SERVICE PROVIDERS

We share information with third-party providers who assist us with:

  • Cloud hosting and infrastructure (data storage)
  • Payment processing (Stripe)
  • Push notification delivery
  • Analytics and performance monitoring
  • Email communication services

These providers are contractually obligated to protect your data and use it only for the services they provide to us.

4. LEGAL REQUIREMENTS

We may disclose your information:

  • To comply with legal obligations
  • In response to lawful requests by public authorities
  • To protect our rights, privacy, safety, or property
  • To enforce our terms of service

5. BUSINESS TRANSFERS

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.

SECTION D: DATA RETENTION

Consumer Data:

  • Account data is retained while your account is active
  • You may request deletion at any time (see Section F)
  • Behavioral data is anonymized and retained in aggregate form for analytics

Business Data:

  • Account and business data retained while your account is active
  • Financial records retained as required by tax and accounting regulations (typically 7 years)
  • Deal content retained for the duration of your account plus a reasonable archive period

After account deletion, we may retain certain data as required by law or for legitimate business purposes (e.g., fraud prevention, legal claims).

SECTION E: DATA SECURITY

We implement appropriate technical and organizational measures to protect your information:

  • Encryption: Data encrypted in transit (TLS/SSL) and at rest
  • Access Controls: Role-based access limiting who can view data
  • Secure Payments: Payment processing handled by PCI-compliant provider (Stripe)
  • Regular Audits: Periodic security assessments and monitoring
  • Secure Infrastructure: Industry-standard cloud hosting with security certifications

No system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

SECTION F: YOUR RIGHTS

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Request correction of inaccurate or incomplete data
  • Erasure: Request deletion of your personal data ("right to be forgotten")
  • Restriction: Request that we limit how we use your data
  • Portability: Request your data in a structured, machine-readable format
  • Objection: Object to certain processing of your data
  • Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights:

  • Consumer Users: Use the in-app account settings or contact us
  • Business Users: Use account settings in the web platform or contact us
  • Email: privacy@zivero.eu

We will respond to requests within 30 days. We may need to verify your identity before processing requests.

SECTION G: COOKIES AND SIMILAR TECHNOLOGIES

1. WEBSITE (Business Platform)

We use cookies and similar technologies on our website:

  • Essential Cookies: Required for the website to function (login sessions, security)
  • Analytics Cookies: Help us understand how users interact with our platform
  • Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

2. MOBILE APP

The mobile app does not use browser cookies. We use:

  • Local Storage: To cache preferences, save login sessions, and improve performance
  • Device Identifiers: For analytics, security, and fraud prevention

You can manage tracking through your device settings:

  • iOS: Settings > Privacy > Tracking
  • Android: Settings > Google > Ads

SECTION H: LOCATION AND NOTIFICATIONS

1. LOCATION (Mobile App)

  • Foreground Location: Used when the app is open to show nearby deals
  • Background Location (Optional): If enabled, sends notifications about nearby deals when the app is closed

Managing location permissions:

  • iOS: Settings > Privacy > Location Services > Zivero
  • Android: Settings > Apps > Zivero > Permissions > Location

2. PUSH NOTIFICATIONS (Mobile App)

Notification types:

  • New Deals: Alerts about offers matching your interests
  • Expiry Reminders: Notifications before saved deals expire
  • Quiet Hours: We respect your defined quiet hours

Manage notifications in the app settings or your device settings.

3. EMAIL NOTIFICATIONS (Business Platform)

Business users receive emails about:

  • Account activity and security
  • Billing and payment confirmations
  • Deal performance summaries
  • Platform updates and announcements

You can manage email preferences in your account settings.

SECTION I: CHILDREN'S PRIVACY

Zivero is not intended for users under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected data from a child under 16, we will delete such information promptly.

SECTION J: INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Data processing agreements with all service providers
  • Compliance with GDPR and applicable data protection laws

SECTION K: THIRD-PARTY LINKS AND SERVICES

Our Services may contain links to third-party websites (e.g., business websites, social media). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Third-party services we use:

  • Stripe: Payment processing (see Stripe's Privacy Policy)
  • Analytics providers: Usage analysis and performance monitoring

SECTION L: CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our website and app
  • Updating the "Last Updated" date at the top
  • Sending notification for significant changes (email or in-app)

Your continued use of the Services after changes become effective constitutes acceptance of the revised policy.

SECTION M: CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy:

Zivero Email: privacy@zivero.eu Website: https://zivero.eu

Data Controller: SIA Zivero Address: [Your registered address]

For EU residents: You have the right to lodge a complaint with your local data protection supervisory authority if you believe our processing of your personal data violates applicable law.